Privacy Policy

Sterling Fence Staining ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit sterlingfencetx.com, contact us by phone or text message, or use any of our services.

1. Information We Collect

We collect personal information that you voluntarily provide when you request a quote, contact us, or otherwise engage with our business, including:

• Contact information: name, phone number, email address, and physical/service address.
• Service details: property information, photos, and descriptions you share so we can prepare an estimate or perform a service.
• Communications: the contents of any messages you send us via web form, chat widget, SMS/text, email, or phone.
• Automatically collected data: IP address, browser type, device information, pages viewed, and similar usage data collected via cookies and analytics tools.

2. How We Use Your Information

• Respond to inquiries, provide quotes, schedule services, and complete transactions.
• Send appointment reminders, service updates, follow-ups, billing, and customer-care communications.
• Send promotional offers, seasonal discounts, and marketing messages — only where you have opted in.
• Improve our website, services, and customer experience.
• Comply with legal obligations and enforce our terms.

3. SMS / Text Messaging Program (A2P 10DLC Disclosure)

By providing your mobile phone number to Sterling Fence Staining through our website forms, chat widget, phone call, or in person, you expressly consent to receive SMS/text messages from us related to your inquiry, quote, scheduled service, and — if you opt in — promotional offers.

Program Description

Sterling Fence Staining sends transactional and conversational text messages including: quote confirmations, appointment scheduling and reminders, service updates, follow-up communications, invoices/payment links, and (with separate opt-in) promotional offers and seasonal discounts.

Message Frequency

Message frequency varies based on your interaction with us. You will typically receive messages only in response to a request you initiate or relating to a service you have scheduled.

Message and Data Rates

Message and data rates may apply. Please consult your mobile carrier for details about your plan.

Opt-In

You opt in to receive SMS messages by submitting your mobile number through any of our contact forms, our chat widget, replying "YES" to a confirmation text, or providing your number directly to a representative and agreeing to text contact. Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Opt-Out

You can cancel SMS messages at any time by replying STOP to any text message we send. After you reply STOP, we will send a single confirmation message and will not send you any additional messages unless you opt back in. If you want to receive messages again, reply START.

Help

For help, reply HELP to any message or contact us at (832) 334-6528 or sterlingfencestaining@gmail.com.

Carriers

Carriers (including but not limited to AT&T, T-Mobile, Verizon, Sprint, U.S. Cellular, Boost, MetroPCS, and others) are not liable for delayed or undelivered messages.

No Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories listed above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only with:

• Service providers who help us operate our business (e.g., scheduling/CRM software, payment processors, hosting providers, communications platforms such as our SMS provider) and who are contractually required to protect your information and use it only to perform services for us.
• Legal and safety reasons, when required by law, subpoena, or to protect our rights, property, or safety, or that of others.
• Business transfers, in connection with a merger, acquisition, or sale of assets, subject to the same protections described in this policy.

As stated above, mobile phone numbers and SMS opt-in data are never shared with third parties for marketing or promotional purposes.

5. Cookies and Analytics

Our website uses cookies and similar technologies to operate the site, remember preferences, and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect certain site features.

6. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your state of residence, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of marketing communications. To exercise any of these rights, contact us using the information below.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or requests regarding this Privacy Policy or our SMS program, please contact:

Sterling Fence Staining
21403 E Gold Buttercup Ct, Cypress, TX 77433
Phone: (832) 334-6528
Email: sterlingfencestaining@gmail.com
Website: sterlingfencetx.com